If you have received an order confirmation email from us, your order was placed successfully! You can also log into your account to view your order history and search for your most recent order. If you've made a payment but haven't received a payment confirmation, you can log in to the Paypal or Shopify Payment website at any time to check the status of your order and payment.

1. Your shipping address has no street number or suite number, or potentially incomplete.
2. The photo(s) used in your design had been removed from your social network and we need your help in supplementing them.
3. Your custom design contains content that potentially infringes intellectual property rights or proprietary rights.

You will always receive an email from us if the problems above happen to your order. So please be sure to check the Spams / Junk folder of the email you registered with us if you have not received such confirmation emails. We will need further information from you before we can process your order.

If your registered email address is a Hotmail account, the order confirmation email may fall into your Spams / Junk folder. If you still cannot find your order confirmation email, please email us and we will investigate further.

Shipping time depends on the product you purchase and the destination location as a different product has different production time. If you would like to know the estimated delivery time and shipping fee, please select the destination location on the checkout page to get an idea of the approximate timeframe.

In view of the recent situation of COVID-19, logistics transportation and global delivery services are now subject to temporary delays. Shipping time is likely to be lengthened as a special arrangement of some courier service companies and air traffic delays are to be expected. Thanks for your patience while we work hard to get your order to you!

Sign in to your Account (the one that you made your order with) and click on Track Order. In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.

Please be sure to open up all the boxes first. We normally pack 2 cases in 1 box unless otherwise requested. If you have checked and the case is still not there, please contact us.

You may select your preferred item and add it to the cart. Then select the shipping method and wait for it to be dispatched and shipped. Stay up to date on all DECONE promotions to get the best deal on phone cases and tech accessories.

Please let us know within 60 days of purchase if your order is missing. We would be happy to follow up and investigate for you. Further arrangements will be facilitated. No refund for missing parcels if the initial date of such enquiry/request is beyond 60 days of purchase.

Yes, we offer free international standard shipping for orders withtotal value (after discount)US$70 or above. Please select the location on the checkout page for shipping methods available and shipping costs accordingly.

Check out the DECONE Virtual Gift Card section.

Please send us an email here with more details and we will follow up.