FAQ Topics

Ordering

Accidentally order the wrong item or
change your mind? ..

View All

Product

About the quality & protection of DECONE products ..

View All

Billing

What payment methods do you accept?
When I proceed to checkout ..

View All

Promotion

Does DECONE have any discounts or promotions? ..

View All

Delivery And Shipping

How long does it take before my order gets shipped? ..

View All

Returns And Exchanges

Can I return my product for a refund? Can I receive a full ..

View All

Company/Store

Is DECONE an American company? Does DECONE have a store ..

View All

DECONE Authentication

Why Authenticate DECONE Products?
What If My Product ..

View All

Popular FAQs

How can I make changes to my DECONE order?

Simply email us within 12 hours. Be sure to include your order number! If you ...

View All

Are DECONE cases protective?

DECONE has a huge selection of phone case types  that are durable and ...

View All

How long does DECONE take to ship?

We are aiming to have your order dispatched from our facility within 1-4 ...

View All

Why Authenticate DECONE Products?

We have implemented the new authentication feature to reassure you that ...

View All

Quick Links

100% Customer Satisfaction Guarantee
Affiliate Program
Privacy Policy
Terms & Conditions
DECONE Club Terms and Conditions
DECONE Promotions

Talk to Us

Still not getting your answers? Email us by deconeshop@outlook.com anytime. You can also contact us on Instagram, Facebook or Twitter.
Our team will reply you within 24 hours, please wait patiently.

Need something specific? Get in touch and we'll talk about it.

Contact Us

100% Satisfaction Guaranteed

Every product of DECONE provides the best quality.

SUPPORT 24/7

Immediate communication service. Contact us 24 hours a day, 7 days a week.

12 Month Warranty

DECONE offers "30-day No Questions Asked Return or Exchange" and "12-month Product Warranty" to every product purchased.

100% PAYMENT SECURE

We ensure secure payment with PEV