FAQ Topics

Ordering

Accidentally order the wrong item or
change your mind? ..

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Product

About the quality & protection of DECONE products ..

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Billing

What payment methods do you accept?
When I proceed to checkout ..

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Promotion

Does DECONE have any discounts or promotions? ..

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Delivery And Shipping

How long does it take before my order gets shipped? ..

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Returns And Exchanges

Can I return my product for a refund? Can I receive a full ..

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Company/Store

Is DECONE an American company? Does CASETiFY have a store ..

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DECONE Authentication

Why Authenticate DECONE Products?
What If My Product ..

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Popular FAQs

How can I make changes to my DECONE order?

Simply email us within 12 hours. Be sure to include your order number! If you ...

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Are DECONE cases protective?

DECONE has a huge selection of phone case types  that are durable and ...

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How long does DECONE take to ship?

We are aiming to have your order dispatched from our facility within 1-4 ...

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Why Authenticate DECONE Products?

We have implemented the new authentication feature to reassure you that ...

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100% Satisfaction Guaranteed

Every product of DECONE provides the best quality.

SUPPORT 24/7

Immediate communication service. Contact us 24 hours a day, 7 days a week.

12 Month Warranty

DECONE offers "30-day No Questions Asked Return or Exchange" and "12-month Product Warranty" to every product purchased.

100% PAYMENT SECURE

We ensure secure payment with PEV