We offer a 12-month limited warranty for DECONE-branded products purchased from our website, which covers one-time replacement of the same product during the warranty period. Within 12 months from the date of original purchase, if you discover a fault with your item(s), simply take pictures of the defect and contact us right away with your order number or receipt. If you're our Gold Tier Member, you're entitled to a 24-month extended warranty and free, one-time replacement of the same product if any defects are found. Orders placed prior to gold tier status are not eligible for the exclusive 24-month product warranty. We will work with you to guarantee your satisfaction.
Limitations of Warranty:
To the extent permitted by the applicable laws and regulations, DECONE product warranty policy are subject to the following conditions:
1. DECONE product warranty does not apply to:
- Any deterioration, scratches, printing peel off or other defects in similar nature resulting from normal aging, natural wear-and-tear
- Any damages caused by accidents or unauthorized modifications
- Lost or stolen items
- Products purchased from Family and Friends Exclusive Offers, Collections, Limited Sets, and Special Offers are not refundable or returnable under any circumstances.
- Any purchase(s) by using staff discount or staff DECONE dollars
2. No devices (e.g. mobile phones, tablets, etc.) other than CASETiFY-branded products are covered by our warranty.
3. No refund can be claimed for during the warranty period after the 30-day no-question-asked timeframe.
4. Shipping fee and express shipping fee are non-refundable.
5. If your product(s) is discontinued or out-of-stock, it may be replaced by a similar option.