If your product was not able to be authenticated using our system, we recommend you attempt the process again, ensuring you follow each recommended steps outlined on the homepage.
If you are still unsuccessful at authenticating your product with us, this means your product is not a genuine DECONE product. Unfortunately, we are unable to offer any reimbursement, guarantees or service in connection with counterfeit products nor do they come under statutory warranty.
If you have been unlucky in acquiring a counterfeit product, you should contact your purchase point / retailer for clarification. For more information, please contact our customer service team.