FAQ Topics


Accidentally order the wrong item or
change your mind? ..

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About the quality & protection of DECONE products ..

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What payment methods do you accept?
When I proceed to checkout ..

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Does DECONE have any discounts or promotions? ..

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Delivery And Shipping

How long does it take before my order gets shipped? ..

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Returns And Exchanges

Can I return my product for a refund? Can I receive a full ..

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Is DECONE an American company? Does CASETiFY have a store ..

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DECONE Authentication

Why Authenticate DECONE Products?
What If My Product ..

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Popular FAQs

How can I make changes to my DECONE order?

Simply email us within 12 hours. Be sure to include your order number! If you ...

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Are DECONE cases protective?

DECONE has a huge selection of phone case types  that are durable and ...

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How long does DECONE take to ship?

We are aiming to have your order dispatched from our facility within 1-4 ...

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Why Authenticate DECONE Products?

We have implemented the new authentication feature to reassure you that ...

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Talk to Us

Still not getting your answers? Email us by deconeshop@outlook.com anytime. You can also contact us on Instagram, Facebook or Twitter.
Our team will reply you within 24 hours, please wait patiently.

Need something specific? Get in touch and we'll talk about it.

Contact Us

100% Satisfaction Guaranteed

Every product of DECONE provides the best quality.


Immediate communication service. Contact us 24 hours a day, 7 days a week.

12 Month Warranty

DECONE offers "30-day No Questions Asked Return or Exchange" and "12-month Product Warranty" to every product purchased.


We ensure secure payment with PEV