Sure! We're 100% committed to making you happy. If you wish to return your item(s), please contact us with the reason of return, within 30 days from receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide the return instructions in details! Returns without prior communication with us will not be accepted. Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.
Limitation of Returns & Exchanges on specific products:
- Customized products are your unique creative expressions. Returns on customized item(s) for reasons other than DECONE error will be subject to a 50% processing fee on the refund amount (after adjustment of discount/shipping, if required).
- Shipping fee and express shipping fee are non-refundable.
- Products purchased from Family and Friends Exclusive Offers, Collections, Limited Sets, and Special Offers are not refundable or returnable under any circumstances.
- If your product(s) is discontinued or out-of-stock, it may be replaced by a similar option. DECONE reserves the right on the final decisions.